Contact the team
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We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
Monday through Friday:
7 AM – 5 PM
Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
You can book directly through our website by selecting your preferred date and completing the secure payment process. Once confirmed, you will receive a confirmation email with all the tour details.
What is included in the tour package?
The tour includes hotel pick-up (historic center of Cusco), round-trip transportation to Ollantaytambo, Vistadome first-class train tickets, bus tickets to/from Machu Picchu, entrance to the citadel, and a professional bilingual guide.
What is the cancellation policy?
Cancellations made in advance may qualify for a partial refund, depending on the notice period. Last-minute cancellations, no-shows, or late arrivals are non-refundable due to train and entrance ticket policies.
Are there any age restrictions for the tour?
There are no strict age restrictions. However, participants should be in good physical condition, as Machu Picchu involves walking on uneven surfaces and stairs.
What should I pack for the tour?
We recommend bringing your original passport, comfortable walking shoes, sunscreen, a hat, sunglasses, a light rain jacket, insect repellent, and a reusable water bottle.
How can I contact customer support during the tour?
You will receive a 24/7 emergency contact number before your tour. Our local team will also assist you at the train station and throughout the experience to ensure everything runs smoothly.